At Luxury Fragrance London, authenticity and quality are at the heart of everything we offer.
We are proud to sell only 100% genuine products. Every item in our collection is carefully selected so that our customers can shop with confidence.
Our Commitment to Authenticity
Our fragrance collection includes products from iconic luxury houses, beloved classic brands, niche fragrance creators and sought-after perfume collections.
We do not knowingly sell counterfeit, imitation or unauthorised fragrance products.
Original Packaging
Products are supplied in their original branded packaging where applicable.
Please be aware that manufacturers may occasionally update:
- Boxes and packaging
- Bottle designs
- Labels and branding
- Batch markings
- Ingredient information
- Product presentation
As a result, the product or packaging you receive may differ slightly from photographs displayed on our website. A packaging update does not necessarily mean that a product is not genuine.
Batch and Production Variations
Minor variations may occur between different production batches. These may include small differences in packaging, colour, presentation or fragrance performance.
A fragrance may also smell or perform differently depending on:
- Skin type and body chemistry
- Storage conditions
- Temperature and environment
- Application method
- Individual fragrance perception
These natural differences do not automatically indicate an authenticity problem.
How to Protect Your Product
To preserve the condition and quality of your fragrance:
- Keep it away from direct sunlight
- Avoid excessive heat or moisture
- Store it in a cool, dry location
- Keep the cap securely closed
- Follow any instructions provided by the manufacturer
Concerns About a Product
If you have a genuine concern about a product purchased from Luxury Fragrance London, please contact us before using or opening it further.
Include the following information where available:
- Your full name
- Your order number
- The product name
- A clear explanation of your concern
- Photographs of the bottle and packaging
- Photographs of any batch code, barcode or label
Our team will review the information and assist you with the appropriate next steps.
Products Purchased Elsewhere
Our authenticity commitment applies only to products purchased directly from Luxury Fragrance London through our official website.
We cannot confirm the authenticity of products purchased from another retailer, marketplace, private seller or unauthorised third party.
Your Consumer Rights
If a product purchased from us is faulty, damaged, incorrect, counterfeit or not as described, please contact us promptly.
Your statutory consumer rights under UK law remain fully protected and unaffected.
Contact Us
For product or authenticity enquiries, contact:
Luxury Fragrance London
Email: info@luxuryfragrancelondon.co.uk
Telephone: +44 7700 900123
Please include your order number when contacting us about a purchase.