Luxury Fragrance London is committed to providing customers with a safe and straightforward online shopping experience.
Secure Payments Through Stripe
Card and supported digital-wallet payments made through our website are processed by Stripe, a third-party payment-service provider.
Available payment methods will be displayed during checkout.
When you submit a payment, the relevant payment and transaction information is securely transmitted to Stripe for payment authorisation, fraud prevention and transaction processing.
Luxury Fragrance London does not claim to receive or store your complete card number or card security code on its own website systems.
Payment Information We May Receive
After Stripe processes a payment, we may receive limited information required to manage your order, including:
- Whether the payment was successful or declined
- The type of payment method used
- A Stripe transaction or payment reference
- Limited or partially masked card information
- Information used for fraud prevention
Stripe handles payment information according to its own privacy and security practices.
You can read the Stripe Privacy Policy for further information.
When Payment Is Taken
Payment is normally requested when you complete checkout.
Your order cannot be completed unless the payment is successfully authorised. Receiving an order acknowledgement does not necessarily mean that an order has been accepted or dispatched.
Payment Verification
Stripe or Luxury Fragrance London may carry out payment-verification and fraud-prevention checks.
In some cases, a payment may be:
- Declined by the payment provider or card issuer
- Held temporarily for further verification
- Subject to additional customer authentication
- Cancelled where fraudulent or unauthorised activity is reasonably suspected
If your payment is declined, please check that your billing information is correct or contact your card issuer. For your security, we may not receive the exact reason why a bank or card provider declined a payment.
Protecting Your Payment Information
We will never ask you to send the following information by email, contact form, telephone message or social media:
- Your complete card number
- Your card security code
- Your online banking password
- Your customer-account password
If you receive a suspicious message claiming to be from Luxury Fragrance London, do not provide payment or login information. Forward the details to info@luxuryfragrancelondon.co.uk.
Website Security
We take reasonable technical and organisational precautions to protect our website and the personal information processed through it.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account passwords confidential and should contact us if they suspect unauthorised account access.
Refunds
Approved refunds will normally be returned to the original payment method used for the order.
After a refund is processed, your bank, card issuer or payment provider may require additional time to display the funds in your account.
Refund eligibility and return requirements are explained in our Returns, Refunds & Cancellation Policy.
Payment Currency
Prices and payments on our website are displayed and processed in pounds sterling (GBP).
If you use a payment method issued in another currency, your provider may apply currency-conversion charges or other fees. These charges are controlled by your payment provider and not by Luxury Fragrance London.
Order and Payment Emails
After placing an order, you may receive emails relating to:
- Your order acknowledgement
- Payment status
- Order processing
- Dispatch and tracking
- Cancellations, returns or refunds
Please ensure that the email address entered at checkout is correct.
Privacy
Information about how we collect and use personal information is available in our Privacy Policy.
Contact Us
If you have a question about a payment or believe that a payment was made without your permission, contact us as soon as possible:
Luxury Fragrance London
Email: info@luxuryfragrancelondon.co.uk
Telephone: +44 7700 900123
Please include your order number where available, but do not send complete card or banking details.