Luxury Fragrance London delivers authentic fragrances and related products to customers across the United Kingdom.
Free UK Standard Shipping
We offer free standard UK shipping on all orders over £50.
For orders under £50, a flat-rate delivery fee will be displayed clearly at checkout before you complete your purchase.
Order Processing
Orders are normally prepared for dispatch within [DISPATCH TIME REQUIRED].
Orders placed on weekends or public holidays may be processed on the next working day.
Once your order has been dispatched, you will receive an email containing the available delivery or tracking information.
Estimated Delivery Time
Our estimated standard UK delivery time is [DELIVERY ESTIMATE REQUIRED] after dispatch.
Delivery estimates are provided as guidance and are not guaranteed. Delivery may occasionally take longer because of circumstances outside our reasonable control, including courier delays, severe weather, public holidays or unusually busy periods.
Delivery Services
All products are packed securely and sent using trusted UK delivery services.
Courier used: [COURIER DETAILS REQUIRED]
Available delivery options and their charges will be shown at checkout.
Delivery Address
Please check your delivery name, address and postcode carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at info@luxuryfragrancelondon.co.uk. We will try to help, but we may be unable to change the address once an order has entered processing or has been dispatched.
Tracking Your Order
Where tracking is available, the tracking details will be sent to the email address used at checkout.
You may also use the Track Order section of our website to check the progress of your order.
Delayed Orders
If your order has not arrived within the expected delivery period, please:
- Check the tracking information provided.
- Check whether the courier has left a delivery notice.
- Confirm that the delivery address in your order confirmation is correct.
- Contact us with your order number.
Lost Orders
If you believe your order has been lost during delivery, contact us at info@luxuryfragrancelondon.co.uk.
Please include your full name, order number and delivery address. We may need to investigate the shipment with the delivery provider before confirming the appropriate solution.
Damaged, Leaking or Incorrect Orders
Please inspect your order after delivery.
If a product arrives damaged, leaking or incorrect, contact us within [REPORTING PERIOD REQUIRED]. Please provide:
- Your name and order number
- A description of the issue
- Clear photographs of the product
- Photographs of the internal and external packaging
- A photograph of the delivery label where relevant
Please keep the product and packaging while we review the issue. Do not dispose of or return an affected product until we provide instructions.
This reporting request does not affect your statutory consumer rights.
Missed or Unsuccessful Delivery
If a delivery attempt is unsuccessful, the courier may leave instructions for rearranging delivery or collecting the parcel.
Any charges or procedures for an order returned to us following repeated unsuccessful delivery attempts will be handled according to [FAILED-DELIVERY PROCEDURE REQUIRED].
Delivery Areas
We currently deliver throughout the United Kingdom.
The owner must confirm whether different charges, services or restrictions apply to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands or other remote areas.
Any applicable charge will be shown at checkout before payment.
International Delivery
[CONFIRM WHETHER INTERNATIONAL DELIVERY IS AVAILABLE]
Contact Us
- Email: info@luxuryfragrancelondon.co.uk
- Telephone: +44-7877-10158
Please include your order number when contacting us about an existing order.